General Questions
Contact Info
Hours: Monday–Friday, 10 AM–5 PM PST
General Inquiries:
info@sonicextensions.com
tel:800-764-9379 toll-free
tel:818-955-8481
Sales support:
sales@sonicextensions.com
tel:800-764-9379 toll-free
tel:818-955-8481
Technical support:
info@spectrasonics.net
tel:888-870-4223 toll-free
tel:818-955-8444
Requirements
Who’s behind Sonic Extensions?
The core leadership team from Spectrasonics is:
Eric Persing – Founder/Creative Director
Lorey Persing – Co-Founder
Ignacio Longo – Vice President
Tolga Gurpinar – Director of Design
Seth Norman – Sonic Extensions Director
John Martin – Chief Marketing Officer
Matt Stabile – Software Manager
Many more great people from the amazing Spectrasonics team contribute to supporting Sonic Extensions too!
What is a Sonic Extension?
Each Sonic Extension focuses on a specific aesthetic with Next Level Sounds, purpose-built Custom Controls, and two exclusive new Effects – which can be used on anything inside Omnisphere.
Not only does each one have a vast array of stunning new sounds, but also brand new ways of interacting with them, like their unique interface of Custom Controls. They also have an amazing new feature called Scenes, which gives you inspiring sonic variations within one patch.
What does “officially supported by Spectrasonics” mean?
As a Sonic Extensions customer, you automatically receive free technical support from Spectrasonics, and your purchases are fully integrated into your Spectrasonics User Account.
SMART UPDATE SYSTEM
For maximum convenience, all Sonic Extensions are fully integrated into the Spectrasonics Smart Update system, making it very easy to automatically keep up to date on all improvements and additions we make to your Sonic Extensions.
DEVELOPMENT
Every Sonic Extension is developed in coordination with the Spectrasonics Team, which means that it is fully tested and designed according to the latest specifications for Omnisphere. Each sound is also fully tagged and continuously revised to keep up to date with Spectrasonics current official guidelines for perfect integration with the Omnisphere browser.
Why is the total number of sounds so much higher than the number of patches?
Purchasing Questions
Where can I buy Sonic Extensions?
How do I buy Omnisphere 2 so I can use Sonic Extensions?
Can I buy the Sonic Extensions Effects separately?
No. In each Sonic Extension, the two exclusive new effects units are integrated with the library of sounds. They are not sold separately, however they can be installed separately.
Is there a demo version I can try?
I lost my download! Do I have to buy it again?
What is your Return Policy?
Technical Questions
Is there a user manual for the Sonic Extensions?
Yes. You can find the Sonic Extensions manual integrated into the Omnisphere Reference Guide. It has more information about the functionality of Sonic Extensions and detailed info about each of the new Sonic Extensions effects.
How do I authorize my Sonic Extension?
After purchasing and installing a new Sonic Extension, Omnisphere must then be re-authorized in order to use it.
Load an instance of Omnisphere, and you will be prompted on the splash screen to authorize Omnisphere to play the new Extensions you have installed. Click AUTHORIZE and follow the on-screen directions to reauthorize Omnisphere to use your new Sonic Extensions.
My drive space is limited. Do I have to install the whole product in order to use the new Effects?
- Install Sounds + FX
- Install FX only
You can reinstall either one at any time for maximum flexibility and memory management.
Can I use the Sonic Extension effects as VST/AU/AAX plug-ins in my DAW on audio tracks? Is it possible to use them on my own audio?
Licensing Questions
Is the license agreement for Sonic Extensions different than Omnisphere?
What is your License Transfer Policy for Sonic Extensions?
The vast majority of sample libraries and sample-based software products on the market do not allow license transfers of any kind. While we do not allow the transfer of licenses of individual Sonic Extensions, all purchased Sonic Extensions you own can be transferred along with an approved Omnisphere license transfer. Please contact info@spectrasonics.net for more details.
Can I resell Sonic Extensions used to someone else?
Not unless they are being sold as part of an approved Omnisphere license transfer that Spectrasonics is facilitating. Individual Sonic Extensions cannot be resold or transferred to another user.
If I transfer my Omnisphere license, will the licenses for my Sonic Extensions purchases go to the new license owner?
If you have questions about obtaining an Omnisphere license transfer or about the limitations of license-transferred versions of Omnisphere, please contact Spectrasonics directly at info@spectrasonics.net.